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Need Additional Support to Lodge Feedback or a Complaint?

We value your feedback and are here to help. If you need assistance lodging feedback or a complaint, please don’t hesitate to contact us:
📞 Phone: 08 7134 3347
📧 Email: info@thecaringinitiative.com.au

Escalating Your Concern
If you feel your concern needs to be addressed by a regulatory body, please refer to the relevant contacts below:

Aged Care Services
If you're not satisfied with the response from your service provider, you can contact the Aged Care Quality and Safety Commission:
📞 Phone: 1800 951 822
🌐 Online: Make a Complaint – Aged Care Quality and Safety Commission

You may also seek support from a family member, friend, or an independent advocate. The Older Persons Advocacy Network (OPAN) offers free, confidential, and independent support, including help with elder abuse concerns:
📞 Phone: 1800 700 600
🌐 Website: opan.org.au

NDIS Services
To provide feedback or make a complaint about NDIS services, you can contact:
📞 NDIS Commission: 1800 035 544
🌐 Online: NDIS Commission Complaints Page

You can also contact the NDIA directly:
📞 Phone: 1800 800 110
🌐 Feedback and Contact – NDIA: ndis.gov.au/contact/how-give-feedback

For more information about disability advocacy, visit:
🌐 Help from an Advocate – NDIS Commission

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Email: info@thecaringinitiative.com.au

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The Caring Initiative acknowledges the Traditional Custodians of the lands on which we live and work. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples. We are committed to fostering a culturally safe, inclusive, and respectful environment for everyone. We celebrate diversity in culture, identity, ability, and background — ensuring all people feel valued, heard, and supported.

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